Frequently Asked Questions
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Available Monday-Friday
Turnaround Time: 24-48 hours
No Additional Cost ⭐
⭐ Digital Products ⭐
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⭐Where do you ship to?
Since our products are digital files, there’s no physical shipping involved! All files are delivered digitally and can be accessed from anywhere in the world. Once your payment is processed, you'll receive an email with a download link. No waiting, no shipping fees, just instant access!
⭐How long does it take to receive my digital files?
Your digital files will be available for download immediately after your payment is confirmed. In most cases, you'll receive the download link within a few minutes. If you don't see it, be sure to check your spam or junk folder.
⭐Can I download my files more than once?
Yes, you can download your purchased files up to 7 times. However, please save them securely, as download links may expire after reaching the default download limit.
⭐What file formats do you provide?
We offer our digital products in PDF and PNG formats. These formats are versatile and widely compatible, ensuring you can easily view, print, or use them across various devices and applications.
⭐Are there any shipping fees for digital products?
No! Since our products are digital downloads, there are no shipping fees.
⭐What should I do if I don’t receive my download link?
If you don’t receive your download link after purchase, please contact us at roprintcreations.com. We'll be happy to resend it for you.
⭐What Editing Software Can I Use to Edit the Templates?
Our templates are designed specifically for use with Canva, a free and easy-to-use online design platform. Simply open the provided link in Canva to customize your template. No other software is required!
⭐Will the watermark be removed after purchase?
Yes, all watermarks are removed from the files you download after purchasing.
Refund Policy
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⭐Can I request a refund on digital products?
Due to the nature of digital products, all sales are final. Once your purchase is complete, you'll receive immediate access to download your files. As digital files cannot be "returned," we do not offer refunds, exchanges, or cancellations.
However, if you experience any issues with your download or believe there’s a problem with the file you received, please reach out to us at roprintcreations@gmail.com. We'll be happy to assist you in resolving the issue promptly to ensure your satisfaction.
Thank you for your understanding!
⭐Can I request a refund on physical products?
All sales of physical products are final. We do not accept returns, exchanges, or refunds, so we kindly ask that you carefully review your order before purchasing.
Thank you for your understanding!